Deriv will not connect
Return to VolaPilot in the same browser, check that cookies are allowed, then reconnect. Never paste an OAuth code into chat or email.
Tell us what happened.
Start with the safe checks below. If the issue remains, send a request and keep the reference number.
An order is unresolved
Do not submit the same order again. Keep the account connected and use Recovery Check so VolaPilot can inspect open and recent contracts.
The displayed result differs
Treat Deriv account history as the authoritative contract record. Send the market, contract type and approximate time—not credentials.
The scanner changed
Rankings update as official ticks arrive. A ranking describes observed evidence and never guarantees the next outcome.